MGA International Language Academy

Self motivated team player with excellent communication and customer service skills. Customer Service Executive with over 4 years of experience in account administration and telephone sales. Nurse by profession and extended capacity on English tutorial / Customer Service.

 

ONLINE ENGLISH TUTOR

 

* Communication Skills - experienced in face-to-face classroom instruction methods to develop stronger written communication skills. Skills for using graphics, videos and digital audio files for communication with students. 

 

* Technology Literacy - knowledgeable of accessibility requirements for technology in the classroom and online instruction. Ability to evaluate Internet resources. Understands the aspects of copyright privileges and violations. Modeling and monitoring proper etiquette and generally accepted online use policies. Designing and implementing appropriate lesson plans for online students. Ability to troubleshoot minor technical issues and refer to technical support personnel when necessary.

 

* Time Management Skills - able to evaluate information and update course materials as necessary to ensure students have timely, relevant information. In addition, instructor feedback should be provided to students as soon as possible. Assignments should be graded within one week of submission. Providing a rubric with appropriate feedback for assignments encourages students to review their work and ask questions about subject material as the course progresses. Students taking classes in an online environment do not always attend class during normal school hours. Scheduling conference time and office time during evenings and weekends is essential.

 

* Assessment and Evaluation Skills - able to evaluate students performance accurately, “take roll” by monitoring access to the class, reviewing discussion posts and grading assignments. New methods for identifying learning difficulties and other factors that affect academic performance are necessary in a digital education environment.

 

* Teaching Students to Apply the concept -  have sufficient skills to develop engaging course curriculum that motivates and encourages students to participate fully. Interactive components, timely, relevant supplemental readings and group activities reinforce retention. 

 

CUSTOMER SERVICE EXECUTIVE

 

* Patient -  willing to take the time to listen and fully understand each customer’s problems and needs.

 

* Attentive - pays attention to individual customers’ experiences, but it’s also important to be mindful and attentive to the feedback that you receive at large.

 

* Ability to Communicate clearly -  cautious about how some my communication habits translate to customers, and it’s best to err on the side of caution whenever you find yourself questioning a situation.

 

* Knowledge of the Product - have a deep knowledge of how the companies’ products work. After all, without knowing your product from front to back, you won’t know how to help customers when they run into problems.

 

* Ability to use positive language - ability to make minor changes in your conversational patterns. This can truly go a long way in creating happy customers.

 

* Acting skills -  has basic acting skills to maintain cheery persona in spite of dealing with people who are just plain grumpy.

 

* Time Management skills - patient and spends a little extra time with customers to understand their problems and needs

 

* Ability to read customers - has basic principles of behavioral psychology and being able to read the customer’s current emotional state.

 

* Unflappability - stays cool under pressure.

 

* Goal Oriented - has specific aims to reach and fix common problems.

 

* Persuasion skills - has some mastery of persuasion to convince interested prospects our product is right for them (if it truly is).

 

* Tenacity - has great work ethics and willing to do what needs to be done (and not take shortcuts) when providing the kind of service that people talk about.

 

* Closing Ability -  able to end the conversation with confirmed customer satisfaction (or as close to it as you can achieve) and with the customer feeling that everything has been taken care of (or will be).

 

* Empathy -  understands and shares the feelings of another.

 

* Willingness to learn - has willingness to learn the basis for growing / improving skills as a customer service professional.